Shipping & returns
Delivered across PNG. Easy returns.
Free delivery on orders over K1,000, pickup in Port Moresby and Lae, and 30-day returns on unworn items.
Prices include GST · Pay by bank transfer or cash
At a glance
What to expect
Free delivery over K1,000
A flat K15 on orders under K1,000, shown at checkout.
About 2 weeks
From payment confirmation. Remote sites may take a little longer.
Pickup in POM & Lae
Add a note when you order or WhatsApp us to arrange a time.
30-day returns
On unworn items in original packaging. Faulty items replaced or refunded.
Delivery
Delivery and pickup
Where do you deliver?
Anywhere in Papua New Guinea. We don't currently deliver overseas.
How much does delivery cost?
Delivery is free on orders over K1,000. Orders under K1,000 have a flat K15 delivery charge, shown at checkout.
Remote sites and some outer provinces may have an extra charge depending on shipping. We'll confirm it with you before your order is sent.
How long will my order take?
Please allow about 2 weeks from payment confirmation. Most of our range is brought in from our Australian suppliers to order. Items marked "In stock" can go out sooner. We'll contact you if there's any delay.
Can I pick up instead?
Yes. You can collect from Port Moresby or Lae. Add a note when you order or message us on WhatsApp, and we'll arrange a pickup time once your order is ready.
When is my order processed?
As soon as your payment is confirmed. We accept bank transfer and cash, and your order confirmation email includes our bank details.
Can I track my order?
We don't have live tracking yet. We keep you updated by email, phone or WhatsApp and confirm when your order is on its way.
Returns
How returns work
Contact us
Within 30 days of delivery, send your order number and the reason on WhatsApp or email.
We confirm
We check your return and tell you where to send or drop off the item.
Send it back
Unworn and unwashed, in its original packaging with tags attached.
Refund or exchange
Refunds are paid by bank transfer, usually within 10 business days.
Wrong size?We'll exchange it for another size, subject to stock. Check the Size Guide first to get it right.
Faulty or wrong item?Tell us within 7 days with photos. We'll replace it or refund you in full, including delivery.
Returns
Returns questions
What can I return?
Items that are unworn, unwashed and in their original condition with tags and packaging, within 30 days of delivery.
What can't be returned?
- Items worn on site or washed
- Embroidered, printed or customised items
- Items ordered in specially for a corporate or bulk order
- Opened PPE such as gloves, earplugs and eyewear, for hygiene and safety reasons
None of this applies if the item arrives faulty or incorrect.
Who pays to send a return?
If the item is faulty or we sent the wrong thing, we cover it. For change-of-mind returns and exchanges, the cost of sending the item back is yours.
How will I get my refund?
By bank transfer to your nominated account, usually within 10 business days of us receiving and checking the return.
Where can I read the full policy?
See our Refund Policy and Shipping Policy. Your rights under Papua New Guinea consumer law are not affected.
Questions about your order?
Message us with your order number and we'll sort it out.
