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Quick answers on ordering, delivery, sizing and corporate orders. Can't find what you need? We're on WhatsApp.
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Ordering & payment
How do I place an order?
Add items to your cart and check out, choosing bank transfer or cash as your payment. Your order confirmation email includes our bank details. We process your order as soon as payment is confirmed.
Buying for a team? Request a corporate quote instead.
What payment methods do you accept?
We accept bank transfer and cash. Online card payments are coming soon.
Do your prices include GST?
Yes. All prices are in Papua New Guinea Kina (PGK) and include GST.
Can I get a quote or a tax invoice for my company?
Yes. Send your list through our corporate quote form or on WhatsApp and we'll reply with an itemised quote within 1–2 business days. Tax invoices are issued by Ridgeborn Group Limited, a PNG-registered company (IPA 1-144157249).
Delivery & pickup
Where do you deliver?
Anywhere in Papua New Guinea. We don't currently deliver overseas.
How much does delivery cost?
Delivery is free on orders over K1,000. Orders under K1,000 have a flat K15 delivery charge, shown at checkout.
Remote sites and some outer provinces may have an extra charge depending on shipping. We'll confirm this with you before your order is sent.
How long does delivery take?
Please allow about 2 weeks from payment confirmation. Most of our range is brought in from our Australian suppliers to order. Remote locations may take a little longer, and we'll let you know if there's any delay.
Can I pick up my order?
Yes. You can collect from Port Moresby or Lae. Add a note when you order or message us on WhatsApp, and we'll arrange a pickup time once your order is ready.
What does "Available to order" mean?
It means the item isn't in our local stock yet, but we can bring it in for you from our supplier. Allow about 2 weeks. Items marked "In stock" are ready to go.
Can I track my order?
We don't have live tracking yet. We keep you updated by email, phone or WhatsApp and confirm when your order is on its way.
Sizing & returns
How do I find my size?
Use our Size Guide. It has the official chart for each brand, switches between AU, UK, US and EU sizes, and can work out your size from your measurements. Every product with sizes links straight to its own chart.
Can I exchange for a different size?
Yes, subject to stock. The item needs to be unworn, unwashed and in its original packaging with tags attached. Contact us within 30 days of delivery to arrange it.
What is your return policy?
We accept returns within 30 days of delivery on items that are unworn, unwashed and in original condition. For hygiene and safety reasons, PPE such as gloves, earplugs and eyewear must be completely unused and sealed.
We can't take back items worn on site, embroidered or customised items, or items ordered in specially for a corporate order, unless they're faulty. See our full Refund Policy.
What if my item arrives faulty or wrong?
Contact us within 7 days of delivery with your order number and photos. We'll replace it or refund you in full, including any delivery charge.
Products & safety
Which brands do you sell?
We stock Bisley, Oliver, Pro Choice, Riggers, FXD, BAD Workwear, RMX and Anthem, and can source 17 brands in total on request. See Our Brands.
Are your products certified?
Yes. Our products are certified by their manufacturers to recognised standards such as AS/NZS. Each product page lists the standards it meets.
Can you supply certificates or data sheets for our safety file?
Yes. We can supply product certificates and technical information on request. Ask when you order or request a quote.
Do you stock women's workwear?
Yes. We carry women's-fit ranges cut for women's shapes, not just smaller men's sizes. Shop women's workwear.
Corporate orders
Do you offer corporate or bulk pricing?
Yes. Corporate pricing starts from 10 units, and you can mix sizes and styles. Request a quote and we'll reply within 1–2 business days.
Can you add our company logo?
Yes. We offer logo embroidery on most shirts, jackets and hoodies. Send your logo with your quote request.
What are the payment terms for corporate orders?
Orders up to K5,000 are paid in full upfront. For orders over K5,000 we take a 50% deposit to confirm, with the balance due on delivery.
About Ridgeborn
Who is Ridgeborn?
Ridgeborn Group Limited is a PNG-registered company based in Waigani, Port Moresby, supplying certified PPE and workwear to individuals and businesses across the country. Read our story.
How does the 2% to Links of Hope PNG work?
2% of every Ridgeborn sale goes to Links of Hope PNG, supporting families across the country. It costs you nothing extra. Learn more.
Still have a question?
Message us and we'll get back to you quickly.